Privacy Policy
At Pets World, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and purchase products from us.
Collection of Personal Information
When you use our website and purchase products from us, we may collect the following types of personal information from you:
- Contact information, such as name, email address, phone number
- Shipping information, such as shipping address
- Order information, such as the products you purchase and the quantities and prices of those products
- Billing and payment information, such as credit card number and billing address
We may also collect information about your device and browser, including your IP address, when you use our website.
Use of Personal Information
We use your personal information for the following purposes:
- To process and fulfill your orders
- To communicate with you about your orders and provide customer service
- To personalize your experience on our website
- To improve our website and services
- To send you marketing emails and other communications, with your consent
- To comply with legal and regulatory requirements
Sharing of Personal Information
We may share your personal information with the following third parties:
- Our Suppliers to process and fulfill your orders
- Service providers who perform services on our behalf, such as shipping and payment processing
- Business partners, with your consent
- Law enforcement or government agencies, to comply with legal and regulatory requirements
- In the event of a merger, acquisition, or other corporate transaction, with the acquiring company
We do not sell your personal information to third parties.
Protection of Personal Information
We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, such as SSL encryption, to protect your information during transmission. We also maintain physical, electronic, and procedural safeguards to protect your personal information in our systems.
Sensitive Information
We ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics, or genetic characteristics) on or through the website or otherwise to us.
User Generated Content
If you post or share any personal information or other content on our website or through our services, such as reviews or comments, that information may be publicly available to other users of the website or services.
Your Choices and Rights
You have the right to access, correct, or delete your personal information that we have collected. You can do this by logging into your account or contacting us using the contact information provided below. You also have the right to object to our use of your personal information for marketing purposes.
Cookies and Other Technologies
We may use cookies and other tracking technologies to collect information about your use of our website and to personalize your experience. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use our website.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Children's Privacy
Our website is not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are under the age of 16, do not use our website or provide any personal information to us. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.
Third-Party Links
Our website may contain links to third-party websites, products, or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies before providing any personal information to them.
European Union General Data Protection Regulation (GDPR)
If you are a resident of the European Union, you have certain rights under the GDPR, including the right to access, correct, or delete your personal information and the right to object to our use of your personal information for marketing purposes. To exercise these rights, please contact us using the contact information provided below.
Do Not Track Signals
Some web browsers may transmit "do not track" signals to websites. Our website does not currently respond to these signals.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website. Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the revised Privacy Policy.
Contact Information
If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at customer-service@pets-world.co.uk. We will do our best to respond to your request in a timely and professional manner.
Thank you for taking the time to read our privacy policy. We take your privacy very seriously and are committed to protecting your personal information.