Shipping Policy
Thank you for shopping with us! We are excited to offer you high-quality products . Please review our shipping policy before making your purchase.
Processing Time
At PetsWorld Cushions, we're dedicated to ensuring your pet-inspired cushions are of the highest quality. Once you place an order, we typically take between 2 to 3 business days to process and ship it out. This processing time can vary depending on the specific cushion design you've chosen and our current stock levels. Remember, this doesn't include the time it takes for the cushion to travel from our store to your doorstep.
There might be times, especially during peak shopping seasons or promotional periods, when we experience a higher volume of orders. This can sometimes lead to slightly longer processing times. Additionally, since our cushions are intricately designed and we strive for perfection in every piece, we want to ensure each cushion meets our high standards before it's shipped out. We appreciate your patience and understanding, and we're always here to help if you have any questions or concerns.
Shipping Methods and Transit Times
We offer a standard shipping methods . Shipping times may vary based on the shipping destination address. Please note that transit times do not include processing times.
Standard Shipping:
- UK: 2-4 business days
- Jersey: 3-17 business days
- Guernsey: 3-17 business days
- Isle of Man: 3-17 business days
Shipping Costs:
Shipping costs are calculated based on the weight of the products being shipped. Shipping costs will be calculated and displayed during the checkout process.
Tacking Shippment
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also track your order by logging into your account on our website and viewing your order history.
Delivery
We are not responsible for any delivery delays caused by carrier or customs issues. In the event that a package is lost or damaged during shipment, please contact us at customer-service@pets-world.co.uk and we will do our best to resolve the issue.
Refunds and Exchanges
If you are not satisfied with your purchase, please contact us at customer-service@pets-world.co.uk within 14 days of receiving your order. We will do our best to resolve any issues you may have with your order.
Force Majeure:
We are not liable for any delays or failures to fulfill our obligations under this shipping policy if the delay or failure is caused by an event outside of our reasonable control, such as a natural disaster, war, or government action.
Thank you for choosing to shop with us. If you have any questions or concerns about our shipping policy or your order, please contact us at customer-service@pets-world.co.uk.